Covid-19 Statement

If you are looking to hire, service or purchase with Suffolk Marine Safety, all of these services are still available.

We can arrange all of these services online, over the phone or via email. We are still operating our advertised opening hours of 08:30 – 17:30 and still have options for collection and delivery to multiple locations, as well as access to our postal and courier services. We do ask customers to be prepared for potential prolonged waiting times on services and deliveries as we manage the impact of Covid-19.

The only advertised service we are currently unable to advise on are the Survival Training courses, but we will update any news we have in this section of our website.

We have taken all the necessary steps to ensure we are Covid secure. Our members of staff have undergone essential training to make sure we keep ourselves and our customers safe and every measure has been taken to make sure we can continue with the excellent service you have come to know from Suffolk Marine Safety. To help us to do this we have to ask our customers to adapt to some changes to the way we operate, such as:

1. We are asking as many of you as possible to arrange an appointment in advance. If you know you need to bring in items for us to service, please give us a call on 01473 833010 so we can take down your details and book you in.
2. The shop is open and we are looking forward to seeing you all. We do ask that we keep the number of customers in the shop limited to one person at a time, with the exception of minors from the same household or those who require assisted shopping.
3. If you need to come into the shop for your purchases please observe the one in one out rule, you can use the external window, or the internal shop door to assess whether it is free to enter.
4. Hand sanitising gel is available when you come into store, all gloves and face coverings are welcome and encouraged.
5. There will be clear markings on the floor inside the shop to ensure you are able to keep a 2 meter distance from the reception desk.
6. We kindly ask our customers not to offer help lifting items with members of staff, or passing things hand to hand. Please leave your items in your car and we will arrange for an appropriate team to retrieve it.
7. We are currently unable to assist any customers with lifejacket fittings, but we welcome you to try these on yourself.
8. We do ask that you can pay electronically, using our bank details, over the phone, using card, contactless or apple pay. Please avoid using cash where possible.
9. We must insist that any customers confirmed with, or showing symptoms of, Covid-19 refrain from booking a contact free appointment until they are recovered.

To book an appointment to drop your items into us or to arrange collection from Suffolk Marine Safety in Claydon Business Park, please just give us a call on 01473 833010. If you need to get in touch outside of office hours please send an email to enquiries@suffolkmarinesafety.com and a member of staff will respond to you as soon as possible.

We can also arrange delivery and collection using our courier service or by our private access lock ups and sheds in Hamble Point Marina, Shamrock Quay Marina, South East London and Titchmarsh Marina.

The shop is open again and we are looking forward to seeing you all. We do ask that we keep the number of customers in the shop limited to one person at a time, with the exception of minors from the same household or those who require assisted shopping. If you need to enter the shop for your purchases please observe the one in one out rule, you can use the external window, or the internal shop door to assess whether it is free to enter.

We will have hand sanitising gel available for customer use and gloves and face coverings are welcome and encouraged.

There will be clear markings on the floor inside and outside of the shop to ensure you are able to keep a 2 meter distance from the reception desk and other waiting customers.

We are currently unable to assist any customers with lifejacket fittings, but we welcome you to try these on yourself. All of our trial lifejackets will be cleaned and quarantined for 72 hours after any fittings to ensure they are safe for you to handle.

When completing your purchases we do ask that you pay electronically, using our bank details, over the phone, using card, contactless or apple pay. Please avoid using cash where possible.

All of our products are available for nationwide delivery (with the exception of distress flares) and if you have any queries please call 01473 833010 to discuss your purchase with one of our experts.

Your rights to a refund are still as standard as per our terms and conditions. We are happy to review and assist with returns and refunds as necessary if circumstances are preventing you from being able to return an item to us within the stipulated period. Please do not hesitate to get in touch on 01473 833010 if you need to discuss this with a member of staff.

All customer returns will be thoroughly cleaned and quarantined before returning to stock.

You can read a copy of our risk assessment here.

Please see our Covid-19 Secure notice here.